Here is a collection of common questions relating to our policies on courses and workshops, and retail. If you have a question and it's not here, please don't hesitate to contact us.
You can call us at 905.415.9777 or email us at info@glasstronomystudios.ca.
Last updated: December 2022
Absolutely. If you register in person, you will get your proof of payment on the spot. Phone in registrants will get their hard copy proof of payment on the day of the course/workshop. We can email it to you upon request.
Non-members who are first-time registrants are required to complete and sign a waiver * prior to participating in the course or workshop they are paying for. The waiver is an acknowledgment of our cancellation policy (mandatory), waiver of liability (mandatory), and image use (optional). If you choose a remote method of payment, the waiver will be emailed to you. Registration will not be deemed complete until the signed waiver is emailed back.
* If the registrant is under 18 years of age, their guardian must sign on their behalf.
Children under the age of 14 years old cannot participate in our adult workshop and course programming. Youth 14+ can participate with a participating adult where indicated.
Absolutely. If you were gifted a Glasstronomy Studios gift voucher you can apply it to the purchase of a course/workshop.
Some gift vouchers have been issued for a specific course/workshop and no further payment is required, unless materials are not included.
Unfortunately, no. Your member discount only applies to learning events that you choose to participate in.
Absolutely not. We have a robust membership program, but it's not for everyone. The Studio level membership is a good option for individuals who participate in a lot of our learning activities and appreciate the savings the discount can provide.
No, you do not. During a course/workshop, you can use our hand tools. If you choose to bring your own tools, such as a glass cutter, we ask that they are clearly labeled so that they don’t inadvertently become mixed up with ours.
Yes, we do. We host private learning events for groups of adults, or youth (age 14+, where accompanied by supervising adults). We typically accept groups of eight people or more. Whether a corporate event, couples gathering, girls’ night out, baby/wedding shower or party, events are tailored to your needs with customized activities.
During courses/workshops and open Studio time, you are welcome to use and share our hand tools. We have everything you would typically need to complete stained and fused glass projects.
We do not rent out our tools for use outside of the Studio. If you find you need tools, we would be happy to sell you in stock items or order them for you to purchase.
For registration purposes, we will ask you for your contact information (email address or phone number) where we can contact you in the event of a scheduling issue. This information is deemed confidential and will not be shared.
To register, we require payment for the fees listed in the workshop or course description.
We currently accept payment in person (cash, Debit, MasterCard and Visa), by email (e-transfer), or by phone (MasterCard and Visa). Please note that HST will be added to the listed fee at time of payment.
Non-members who are first-time registrants are required to complete and sign a waiver prior to participating in the course or workshop they are paying for. The waiver is an acknowledgment of our cancellation policy (mandatory), waiver of liability (mandatory), and image use (optional). If you choose a remote method of payment, the waiver will be emailed to you. Registration will not be deemed complete until the signed waiver is emailed back to us.
Course/workshop registrant cancellation — If you need to cancel your participation, please email us at edu@glasstronomystudios.ca and Studio credits will be issued up to one week before start date. We regret that credits cannot issued after that threshold. Studio credits can be applied to a future purchase of a workshop or course.
Glasstronomy Studios course/workshop cancellation — When the Studio has to cancel a course/workshop, registered participants will be contacted to re-schedule the event. If there is a timing conflict, a Studio credit will be issued and can be applied to an upcoming learning event.
Non-members who are first-time registrants are required to complete and sign a waiver prior to participating in the course or workshop they are paying for. The waiver is an acknowledgment of our cancellation policy (mandatory), waiver of liability (mandatory), and image use (optional). If you choose a remote method of payment, the waiver will be emailed to you. Registration will not be deemed complete until the signed waiver is emailed back to us.
Course/workshop registrant cancellation — If you need to cancel your participation, please email us at edu@glasstronomystudios.ca and Studio credits will be issued up to one week before start date. We regret that credits cannot issued after that threshold. Studio credits can be applied to a future purchase of a workshop or course.
Glasstronomy Studios course/workshop cancellation — When the Studio has to cancel a course/workshop, registered participants will be contacted to re-schedule the event. If there is a timing conflict, a Studio credit will be issued and can be applied to an upcoming learning event.
Non-members who are first-time registrants are required to complete and sign a waiver prior to participating in the course or workshop they are paying for. The waiver is an acknowledgment of our cancellation policy (mandatory), waiver of liability (mandatory), and image use (optional). If you choose a remote method of payment, the waiver will be emailed to you. Registration will not be deemed complete until the signed waiver is emailed back.
In person — We accept cash, debit, MasterCard, and Visa payments.
By email — We accept payment by e-transfer.
By phone — If you choose to pay over the phone we accept MasterCard and Visa.
Please note: All payments will have HST (13%) added to the course/workshop fee.
Thursday nights — For scheduled courses/workshops, the Studio reopens at 6:50 pm. If you find yourself running late, please contact us.
Saturdays — For scheduled workshops, you are welcome to come to the Studio ten minutes prior to the beginning of the session. If you arrive too early, you will be asked to sit and wait at the front of the space. If you find yourself running late, please contact us.
Absolutely not. We have a retail section at the front of the Studio where you can purchase or order materials but you are welcome to bring your own from home.
Yes, we can ship your fired project to you. Canada Post is our shipping partner and we can email you a quote based on the weight and size of your fired piece(s).
If you are a non-member first-time registrant, we need you to formally acknowledge and understand our cancellation policy, and waiver of liability.
These policies are in place to protect you, the consumer, and us, the Studio.
From time to time, we may film a workshop, take process photography, and incorporate it in our marketing and online platform. You have the right to opt out of this.
Yes, we do.
You are welcome to purchase gift vouchers in any amount. These can either be put towards retail purchases or a specific workshop, the perfect gift option for the glass enthusiast in your life. Once purchased, the gift voucher is emailed to the sender for emailing/printing or directly to the recipient. The gift vouchers do not have an expiry date.
Yes, we do.
Glasstronomy Studios is always stocked with the basic necessities for both stained glass and glass fusing. Project kits, special promotions, “what’s new” and Studio custom products are also for sale in Studio to both members and non-members. All other product can be ordered by our members from our dealer direct catalogues.
Please note that we do not accept return of sheet glass, chemicals, or metals, so ensure you order or purchase what you need. Know the correct channel thickness and profile of lead you are using in your project (it stretches) as once it is out of the box, it's yours!
Supplies purchased through the Craft market and Order desk may be returned within 30 days with valid receipt. Non-sheet glass supplies must be in the original packaging unopened and in good order. These Studio credits can be applied to retail, and workshops and courses.
Please note that we do not accept return of chemicals or metals, so ensure you order or purchase what you need. Know the correct channel thickness and profile of lead you are using in your project (it stretches) as once it is out of the box, it's yours!
Finished glass work — Purchases of finished glass work made by a Studio artist are non-refundable, all sales are final.
In person — We accept cash, debit, MasterCard, and Visa payments.
By email — We accept payment by e-transfer.
By phone — If you choose to pay over the phone we accept MasterCard and Visa.
Please note: All payments will have HST (13%) added to the purchase.
