Frequently asked questions

Here is a collection of common questions relating to our learning activities. If you have a question and it's not here, please don't hesitate to contact us.

You can call us at 905.415.9777 or email.

  • Can I get a receipt of payment for my course/workshop?

    Absolutely. If you register in person, you will get your proof of payment on the spot. Phone in registrants will get their hard copy proof of payment on the day of the course/workshop. We can email it to you upon request.

  • Can I sign up my child to participate in a course/workshop?

    Children under the age of 14 years old cannot participate in our adult workshop and course programming. Youth 14+ can participate with a participating adult where indicated.

  • Can I use a gift voucher to pay for my course/workshop?

    Absolutely. If you were gifted a Glasstronomy Studios gift voucher you can apply it to the purchase of a course/workshop.

    Some gift vouchers have been issued for a specific course/workshop and no further payment is required, unless materials are not included.

  • Can I use my member discount to register someone else in a course/workshop?

    Unfortunately, no. Your member discount only applies to learning events that you choose to participate in.

  • Do I have to be a member to take a course or a workshop?

    Absolutely not. We have a robust membership program, but it's not for everyone. The Studio level membership is a good option for individuals who participate in a lot of our learning activities and appreciate the savings the discount can provide.

  • Do I have to bring my own tools?

    No, you do not. During a course/workshop, you can use our hand tools. If you choose to bring your own tools, such as a glass cutter, we ask that they are clearly labeled so that they don’t inadvertently become mixed up with ours.

  • Do you host private workshops?

    Yes, we do. We host private learning events for groups of adults, or youth (age 14+, where accompanied by supervising adults). We typically accept groups of eight people or more. Whether a corporate event, couples gathering, girls’ night out, baby/wedding shower or party, events are tailored to your needs with customized activities.

  • Do you rent your tools?

    During courses/workshops and open Studio time, you are welcome to use and share our hand tools. We have everything you would typically need to complete stained and fused glass projects.

    We do not rent out our tools for use outside of the Studio. If you find you need tools, we would be happy to sell you in stock items or order them for you to purchase.

  • What is your workshop cancellation policy?

    Course/workshop registrant cancellation — If you need to cancel your participation, refunds will be issued up to one week before the workshop or course start date. A Studio credit will be issued for cancellations up to 48 hours before start date. We regret that refunds and credits cannot issued after that threshold.

    There are two options available:

    Credit/debit card refund — A $7.50 processing fee applies on full refund of workshop or course.

    Studio credit — No fees are applicable. Credit can be applied to a future purchase of a workshop or course.

    Glasstronomy Studios course/workshop cancellation — When the Studio has to cancel a course/workshop, registered participants will be contacted to re-schedule the event. If there is a timing conflict, a Studio credit will be issued and can be applied to an upcoming learning event.

  • What methods of payment do you use?

    In person — We accept cash, debit, MasterCard, and Visa payments.

    By phone — If you choose to pay over the phone we accept MasterCard and Visa.

    By email — We accept payment by etransfer.

    Please note: All payments will have HST (13%) added to the course/workshop fee.

  • When should I get to the Studio for a course/workshop?

    Thursday nights — For scheduled courses/workshops, the Studio reopens at 6:50 pm. If you find yourself running late, please contact us.

    Saturdays — For scheduled workshops, you are welcome to come to the Studio ten minutes prior to the beginning of the session. If you arrive too early, you will be asked to sit and wait at the front of the space. If you find yourself running late, please contact us.

  • Where a course/workshop requires me to bring some supplies, do I have to buy them from you?

    Absolutely not. We have a retail section at the front of the Studio where you can purchase or order materials but you are welcome to bring your own from home.

  • Where the course/workshop projects have to be fired outside the scheduled time, can you ship me my project?

    Yes, we can ship your fired project to you. Canada Post is our shipping partner and we can email you a quote based on the weight and size of your fired piece(s).