Frequently asked questions

Here is a collection of common questions relating to our policies on COVID-19 safety, courses and workshops, and retail. If you have a question and it's not here, please don't hesitate to contact us.

Contact us

You can call us at 905.415.9777 or email us at info@glasstronomystudios.ca.

Last updated: September 8, 2020


COVID-19 safety

  • What measures are you taking to make the Studio safe?

    We have taken the POST Promise pledge recommended by the federal government. The POST Promise signifies a commitment to implement and practice the five key steps to workplace safety, helping to prevent the spread of COVID-19. It’s supported by many of the largest associations in Canada, which represent thousands of businesses. For more information, visit the POST Promise website.

    What does that mean? It means that both the staff and visitors will take responsibility in ensuring a safe Studio environment. It’s easy to do if we follow these procedures:

    1. Stay home if unwell: Feel sick? Please don’t come to the Studio.

    2. Wash and sanitize hands frequently: If you choose to wash your hands, we have adopted single use paper towels for drying them. Please bring your own hand sanitizer so that you don’t deplete our supply.

    3. Maintain physical distance: We will all wear cloth masks or face shields. We will only have six registered participants working in Studio at any one time, whether in a workshop or during scheduled Studio time. Studio time will now be offered by reservation only.

    4. Clean and disinfect regularly: Our washroom and common elements will be sanitized. If you participate in a workshop or Studio time, you are responsible for wiping down any hand tools or equipment you plan to use prior to use. Properly dispose of used wipes or paper towels into our garbage bins.

    5. Practice respiratory etiquette: Please cough or sneeze into your elbow. Properly dispose of any used facial tissue into our garbage bins.

  • What physical distancing protocols are you using?

    Access — Individuals will put on their cloth mask or face shield prior to entering the Studio. Once entering, please apply hand sanitizer.

    Retail — Curbside pickup by appointment only continues for those who want it. The Craft Market retail section is available to access for a 15-minute time slot for shopping if others are waiting. Sorry, the washroom is out of bounds.

    Workshops and Studio time — We are taking six registered participants for each session. Each work station has its own dedicated grinder.

    We reserve the right to make changes to our safety processes as federal guidance changes. Like you, we have vulnerable loved ones to protect. If we practice common sense, we can all get through this safely. Thanks for your cooperation!


Courses and workshops

  • Can I get a receipt of payment for my course/workshop?

    Absolutely. If you register in person, you will get your proof of payment on the spot. Phone in registrants will get their hard copy proof of payment on the day of the course/workshop. We can email it to you upon request.

  • Can I sign up my child to participate in a course/workshop?

    Non-members who are first-time registrants are required to complete and sign a waiver * prior to participating in the course or workshop they are paying for. The waiver is an acknowledgment of our cancellation policy (mandatory), waiver of liability (mandatory), and image use (optional). If you choose a remote method of payment, the waiver will be emailed to you. Registration will not be deemed complete until the signed waiver is emailed back.

    * If the registrant is under 18 years of age, their guardian must sign on their behalf.

    Children under the age of 14 years old cannot participate in our adult workshop and course programming. Youth 14+ can participate with a participating adult where indicated.

  • Can I use a gift voucher to pay for my course/workshop?

    Absolutely. If you were gifted a Glasstronomy Studios gift voucher you can apply it to the purchase of a course/workshop.

    Some gift vouchers have been issued for a specific course/workshop and no further payment is required, unless materials are not included.

  • Can I use my member discount to register someone else in a course/workshop?

    Unfortunately, no. Your member discount only applies to learning events that you choose to participate in.

  • Do I have to be a member to take a course or a workshop?

    Absolutely not. We have a robust membership program, but it's not for everyone. The Studio level membership is a good option for individuals who participate in a lot of our learning activities and appreciate the savings the discount can provide.

  • Do I have to bring my own tools?

    No, you do not. During a course/workshop, you can use our hand tools. If you choose to bring your own tools, such as a glass cutter, we ask that they are clearly labeled so that they don’t inadvertently become mixed up with ours.

  • Do you host private workshops?

    Yes, we do. We host private learning events for groups of adults, or youth (age 14+, where accompanied by supervising adults). We typically accept groups of eight people or more. Whether a corporate event, couples gathering, girls’ night out, baby/wedding shower or party, events are tailored to your needs with customized activities.

  • Do you rent your tools?

    During courses/workshops and open Studio time, you are welcome to use and share our hand tools. We have everything you would typically need to complete stained and fused glass projects.

    We do not rent out our tools for use outside of the Studio. If you find you need tools, we would be happy to sell you in stock items or order them for you to purchase.

  • What is your workshop cancellation policy?

    Non-members who are first-time registrants are required to complete and sign a waiver prior to participating in the course or workshop they are paying for. The waiver is an acknowledgment of our cancellation policy (mandatory), waiver of liability (mandatory), and image use (optional). If you choose a remote method of payment, the waiver will be emailed to you. Registration will not be deemed complete until the signed waiver is emailed back to us.

    Course/workshop registrant cancellation — If you need to cancel your participation, please email us at edu@glasstronomystudios.ca and Studio credits will be issued up to one week before start date. We regret that credits cannot issued after that threshold. Studio credits can be applied to a future purchase of a workshop or course.

    Glasstronomy Studios course/workshop cancellation — When the Studio has to cancel a course/workshop, registered participants will be contacted to re-schedule the event. If there is a timing conflict, a Studio credit will be issued and can be applied to an upcoming learning event.

  • What methods of payment do you use?

    Non-members who are first-time registrants are required to complete and sign a waiver prior to participating in the course or workshop they are paying for. The waiver is an acknowledgment of our cancellation policy (mandatory), waiver of liability (mandatory), and image use (optional). If you choose a remote method of payment, the waiver will be emailed to you. Registration will not be deemed complete until the signed waiver is emailed back.

    In person — We accept cash, debit, MasterCard, and Visa payments.

    By phone — If you choose to pay over the phone we accept MasterCard and Visa.

    By email — We accept payment by etransfer.

    Please note: All payments will have HST (13%) added to the course/workshop fee.

  • When should I get to the Studio for a course/workshop?

    Thursday nights — For scheduled courses/workshops, the Studio reopens at 6:50 pm. If you find yourself running late, please contact us.

    Saturdays — For scheduled workshops, you are welcome to come to the Studio ten minutes prior to the beginning of the session. If you arrive too early, you will be asked to sit and wait at the front of the space. If you find yourself running late, please contact us.

  • Where a course/workshop requires me to bring some supplies, do I have to buy them from you?

    Absolutely not. We have a retail section at the front of the Studio where you can purchase or order materials but you are welcome to bring your own from home.

  • Where the course/workshop projects have to be fired outside the scheduled time, can you ship me my project?

    Yes, we can ship your fired project to you. Canada Post is our shipping partner and we can email you a quote based on the weight and size of your fired piece(s).

  • Why do I have to complete and sign a waiver?

    If you are a non-member first-time registrant, we need you to formally acknowledge and understand our cancellation policy, and waiver of liability.

    These policies are in place to protect you, the consumer, and us, the Studio.

    From time to time, we may film a workshop, take process photography, and incorporate it in our marketing and online platform. You have the right to opt out of this.


Retail

  • Do you sell supplies?

    Yes, we do.

    Glasstronomy Studios is always stocked with the basic necessities for both stained glass and glass fusing. Project kits, special promotions, “what’s new” and Studio custom products are also for sale in Studio to both members and non-members. All other product can be ordered by our members from our dealer direct catalogues.

    Please note that we do not accept return of sheet glass, chemicals, or metals, so ensure you order or purchase what you need. Know the correct channel thickness and profile of lead you are using in your project (it stretches) as once it is out of the box, it's yours!

    COVID-19 physical distancing measures

    Purchase of supplies – Call or email your order to the Studio in advance for curb-side pickup of supplies by appointment. We can also ship supplies to you via UPS. You can call us at 905.415.9777 or email us at info@glasstronomystudios.ca.

    Stage 3 standard hours
    You are now welcome to drop in to check out/purchase supplies (Tuesday to Friday, from 10 am to 5 pm). However, if you require consultation on glass selection or on a project, we ask that you set up an appointment so we can dedicate time to you (Tuesday to Saturday).

  • What is your return policy?

    Supplies purchased through the Craft market and Order desk may be returned within 30 days with valid receipt. Non-sheet glass supplies must be in the original packaging unopened and in good order. These Studio credits can be applied to retail, and workshops and courses.

    Please note that we do not accept return of chemicals or metals, so ensure you order or purchase what you need. Know the correct channel thickness and profile of lead you are using in your project (it stretches) as once it is out of the box, it's yours!

  • What methods of payment do you use?

    In person — We accept cash, debit, MasterCard, and Visa payments.

    By phone — If you choose to pay over the phone we accept MasterCard and Visa.

    By email — We accept payment by etransfer.

    Please note: All payments will have HST (13%) added to the purchase