Here is a collection of common questions relating to our policies on COVID-19 safety, courses and workshops, and retail. If you have a question and it's not here, please don't hesitate to contact us.
You can call us at 905.415.9777 or email.
We have taken the POST Promise pledge recommended by the federal government. The POST Promise signifies a commitment to implement and practice the five key steps to workplace safety, helping to prevent the spread of COVID-19. It’s supported by many of the largest associations in Canada, which represent thousands of businesses. For more information, visit the POST Promise website.
What does that mean? It means that both the staff and visitors will take responsibility in ensuring a safe Studio environment. It’s easy to do if we follow these procedures:
1. Stay home if unwell: Feel sick? Please don’t come to the Studio.
2. Wash and sanitize hands frequently: If you choose to wash your hands, we have adopted single use paper towels for drying them. Please bring your own hand sanitizer so that you don’t deplete our supply.
3. Maintain physical distance: We will all wear cloth masks or face shields. We will only have six registered participants working in Studio at any one time, whether in a workshop or during scheduled Studio time. Studio time will now be offered by reservation only.
4. Clean and disinfect regularly: Our washroom and common elements will be sanitized. If you participate in a workshop or Studio time, you are responsible for wiping down any hand tools or equipment you plan to use prior to use. Properly dispose of used wipes or paper towels into our garbage bins.
5. Practice respiratory etiquette: Please cough or sneeze into your elbow. Properly dispose of any used facial tissue into our garbage bins.
Access — Individuals will put on their cloth mask or face shield prior to entering the Studio. Once entering, please apply hand sanitizer.
Retail — Curbside pickup by appointment only will continue until September 2020 for all those who want it. The Craft Market retail section is available to access one person at a time for a 15-minute time slot for shopping if others are waiting. Sorry, the washroom is out of bounds.
Workshops and Studio time — We are taking six registered participants for each session. Each work station has its own dedicated grinder.
We reserve the right to make changes to our safety processes as federal guidance changes. Like you, we have vulnerable loved ones to protect. If we practice common sense, we can all get through this safely. Thanks for your cooperation!
Absolutely. If you register in person, you will get your proof of payment on the spot. Phone in registrants will get their hard copy proof of payment on the day of the course/workshop. We can email it to you upon request.
Non-members who are first-time registrants are required to complete and sign a waiver * prior to participating in the course or workshop they are paying for. The waiver is an acknowledgment of our cancellation policy (mandatory), waiver of liability (mandatory), and image use (optional). If you choose a remote method of payment, the waiver will be emailed to you. Registration will not be deemed complete until the signed waiver is emailed back.
* If the registrant is under 18 years of age, their guardian must sign on their behalf.
Children under the age of 14 years old cannot participate in our adult workshop and course programming. Youth 14+ can participate with a participating adult where indicated.
Absolutely. If you were gifted a Glasstronomy Studios gift voucher you can apply it to the purchase of a course/workshop.
Some gift vouchers have been issued for a specific course/workshop and no further payment is required, unless materials are not included.
Unfortunately, no. Your member discount only applies to learning events that you choose to participate in.
Absolutely not. We have a robust membership program, but it's not for everyone. The Studio level membership is a good option for individuals who participate in a lot of our learning activities and appreciate the savings the discount can provide.
No, you do not. During a course/workshop, you can use our hand tools. If you choose to bring your own tools, such as a glass cutter, we ask that they are clearly labeled so that they don’t inadvertently become mixed up with ours.
Yes, we do. We host private learning events for groups of adults, or youth (age 14+, where accompanied by supervising adults). We typically accept groups of eight people or more. Whether a corporate event, couples gathering, girls’ night out, baby/wedding shower or party, events are tailored to your needs with customized activities.
During courses/workshops and open Studio time, you are welcome to use and share our hand tools. We have everything you would typically need to complete stained and fused glass projects.
We do not rent out our tools for use outside of the Studio. If you find you need tools, we would be happy to sell you in stock items or order them for you to purchase.
Non-members who are first-time registrants are required to complete and sign a waiver prior to participating in the course or workshop they are paying for. The waiver is an acknowledgment of our cancellation policy (mandatory), waiver of liability (mandatory), and image use (optional). If you choose a remote method of payment, the waiver will be emailed to you. Registration will not be deemed complete until the signed waiver is emailed back.
Course/workshop registrant cancellation — If you need to cancel your participation, please email us at edu@glasstronomystudios.ca and refunds will be issued up to one week before the workshop or course start date. A Studio credit will be issued for cancellations up to 48 hours before start date. We regret that refunds and credits cannot issued after that threshold.
There are two options available:
Credit/debit card refund — A $7.50 processing fee applies on full refund of workshop or course.
Studio credit — No fees are applicable. Credit can be applied to a future purchase of a workshop or course.
Glasstronomy Studios course/workshop cancellation — When the Studio has to cancel a course/workshop, registered participants will be contacted to re-schedule the event. If there is a timing conflict, a Studio credit will be issued and can be applied to an upcoming learning event.
Non-members who are first-time registrants are required to complete and sign a waiver prior to participating in the course or workshop they are paying for. The waiver is an acknowledgment of our cancellation policy (mandatory), waiver of liability (mandatory), and image use (optional). If you choose a remote method of payment, the waiver will be emailed to you. Registration will not be deemed complete until the signed waiver is emailed back.
In person — We accept cash, debit, MasterCard, and Visa payments.
By phone — If you choose to pay over the phone we accept MasterCard and Visa.
By email — We accept payment by etransfer.
Please note: All payments will have HST (13%) added to the course/workshop fee.
Thursday nights — For scheduled courses/workshops, the Studio reopens at 6:50 pm. If you find yourself running late, please contact us.
Saturdays — For scheduled workshops, you are welcome to come to the Studio ten minutes prior to the beginning of the session. If you arrive too early, you will be asked to sit and wait at the front of the space. If you find yourself running late, please contact us.
Absolutely not. We have a retail section at the front of the Studio where you can purchase or order materials but you are welcome to bring your own from home.
Yes, we can ship your fired project to you. Canada Post is our shipping partner and we can email you a quote based on the weight and size of your fired piece(s).
If you are a non-member first-time registrant, we need you to formally acknowledge and understand our cancellation policy, and waiver of liability.
These policies are in place to protect you, the consumer, and us, the Studio.
From time to time, we may film a workshop, take process photography, and incorporate it in our marketing and online platform. You have the right to opt out of this.
Yes, we do.
Glasstronomy Studios is always stocked with the basic necessities for both stained glass and glass fusing. Project kits, special promotions, “what’s new” and Studio custom products are also for sale in Studio to both members and non-members. All other product can be ordered by our members from our dealer direct catalogues.
Please note that we do not accept return of chemicals or metals, so ensure you order or purchase what you need. Know the correct channel thickness and profile of lead you are using in your project (it stretches) as once it is out of the box, it's yours!
COVID-19 physical distancing measures
Purchase of supplies – Call or email your order to the Studio in advance for curb-side pickup of supplies by appointment. We can also ship supplies to you via UPS. You can call us at 905.415.9777 or email us at info@glasstronomystudios.ca. Please understand that at this time, we will not allow drop ins without appointment as we make this serious effort to help beat the spread of the virus.
Refunds will be issued with proof of purchase. There are two options available:
Credit/debit card refund — A $7.50 processing fee applies on full refund of purchased supplies.
Studio credit — No fees are applicable. Credit can be applied to a future purchase.
Please note that we do not accept return of chemicals or metals, so ensure you order or purchase what you need. Know the correct channel thickness and profile of lead you are using in your project (it stretches) as once it is out of the box, it's yours!
During COVID-19 physical distancing measures, we accept etransfer and phone payments.
In person — We accept cash, debit, MasterCard, and Visa payments.
By phone — If you choose to pay over the phone we accept MasterCard and Visa.
By email — We accept payment by etransfer.
Please note: All payments will have HST (13%) added to the purchase price.
